Terms of Service

1. Acceptance of terms

By using TheAppAuditor.com, you agree to these Terms of Service. If you do not agree, please do not use the service.

2. Description of service

The App Auditor provides free app audits, an optional monthly check-in subscription, and optional paid customer research studies for app founders and teams. Audits are diagnostic opinions based on the information you provide. A free audit includes the diagnosis and the first fix to make today; the sequenced game plan and follow-through are part of the paid check-in plan. The monthly check-in plan is billed monthly; check in as often as every 7 days while your subscription is active. You paste in fresh app numbers, we compare them against your previous check-in, grade whether the previous step worked, and give you the next single step sized to the time until your next check-in. For customer research, an AI interviewer talks with your users through a private link you share with them, and the conversations become prioritized recommendations.

We do not connect to your app builder, app store account, or any other service on your behalf. Audits and check-ins work through plain-text prompts that you paste into your own builder and paste back. You review every request before it is sent, and you control what you share. We only request the specific numbers needed for the diagnosis and do not access your source code, backend, or internal workings.

3. Accounts and eligibility

You must provide accurate information when creating an account. You are responsible for keeping your login credentials secure. You must have the right to share any app or customer information you submit.

4. Payments, subscriptions, and refunds

Paid products are billed at the price shown at checkout. Payments are processed through Stripe; we never store your card details. Paid studies are one-time purchases; the monthly check-in plan is a recurring subscription billed monthly that renews each month until canceled. There is no auto-renewal on one-time purchases.

Canceling the check-in plan. You can cancel at any time from the Monthly check-ins section of your account page. Cancellation is immediate and self-serve, stops all future charges, and your plan stays usable through the end of the period you already paid for. We do not require you to contact us or explain why.

Refunds on paid studies. Before any interview has been completed, you can refund yourself in one click from the Refunds section of your account page. After interviews have started, or for any other charge, you can send a refund request from the same section. We aim to reply within two business days, and if the study did not deliver what we promised we refund it in full. Approved refunds go back to your original payment method and typically arrive within 5–10 days.

What happens after a refund. A refunded study is closed: its interview link stops working, and its question plan and study report are no longer available to you. Free audits and monthly check-ins are not affected.

5. Intellectual property

You keep all rights to your app, brand, and data. We keep all rights to our platform, reports, and aggregated learnings, excluding your confidential app information.

6. Prohibited use

You may not use the service to send spam, attempt to access accounts that are not yours, upload malicious content, or abuse the free audit limit.

7. Disclaimer of warranties

The service is provided "as is" without warranties of any kind. Audit reports and research recommendations are opinions based on available information and are not guaranteed to produce specific business results.

8. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from the service will not exceed the amount you paid us in the 12 months before the claim.

9. Changes to these terms

We may update these terms from time to time. Continued use of the service after changes means you accept the updated terms.

10. Contact

For questions about these Terms of Service, please contact us through the site or at the email address listed on our contact channels.